SWEPCO thanks customers for patience, conserving energy during extreme weather

SWEPCO would like to thank all customers for their patience throughout last week’s severe weather event. Louisiana experienced record low temperatures, reaching as low as 7° F in Natchitoches, and 23,200 customers were without power at the peak of the storm.

“We greatly appreciate everyone for bearing with us over the past week,” said Malcolm Smoak, SWEPCO president and chief operating officer. “We understand the issues that outages can create for our customers, and that’s why our crews worked around-the-clock in hazardous conditions to restore power for everyone.”

A crew of 1,500 workers, including more than 300 SWEPCO employees, worked out of three basecamps to assist in restoration efforts. Power had been restored for the majority of customers across Northwest Louisiana by Sunday night.

The storm caused almost a half-inch of ice to accumulate between Sabine and Natchitoches parishes. Temperatures remained near 32° F for much of the storm.

When temperatures reach extreme lows, power demand creates a heavy load on the regional electric grid. SWEPCO would like to thank all customers who helped conserve energy over the past week. Everyone working together to provide small contributions—such as minor adjustments to thermostats and reduced use of lighting and appliances—can make a significant difference to the overall electric system.

SWEPCO customers can report and check the status of outages by downloading the SWEPCO Customer Mobile App at SWEPCO.com/App or visiting SWEPCO.com/Outages.

More information on what do to prepare for an outage and safety tips can be found at SWEPCO.com/Outages.


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